Key Cards and HoM!?!? - Guild Wars Forums

Dark Fiyon · May 25, 2010, 12:48 PM // 12:48

A week ago my account was hacked.

I was'nt that bothered as I had put all my Elite armour and Rare Minipet's in my HoM.

I e-mailed NCsoft to re-activate my account a week ago(It automatically gets blocked once you get hacked for safety reasons), I got a fresponce today saying they wont unblock unless they have the key cards(which I lost).

But on no-whare does it say on the small leaflet that comes with the card that I should keep the card for future referance.

This is completely unfair, Since I gave them everything from my password to my username, to my address that the game was registered to and how old my account was.

Although completely disapointed I will never get my account back. I will have to live with it.

My question is: In GW2 you are going to be able to transfer your HoM over from GW1, Will I be able to do this using me GW account details(Even though its blocked for security reasons), or do I need to have to type in the 25-digit key cards (Which I lost)??

Thanks in advance

Eragon Zarroc · May 25, 2010, 12:56 PM // 12:56

you are suppose to keep your keycodes. pretty sure it says it.

if you have your account linked to an NC-Soft master account and that account doesn't have the same info as your guildwars account and wasn't hacked, you may be able to access your HoM in gw2. gw2 will link to gw1 through your nc-soft master account. at least i think that is what the speculation is

Mr. G · May 25, 2010, 01:28 PM // 13:28

Are you sure they said you must supply the keys?

Or was it the generic "we're trying to rpove it is you" list of details? I.E Name, address, cards used for purchases, account name, character names and so on...

they always ask for that stuff for any account based support, you don't have to provide your keys if you can provide the rest of the data. I went through the same problem as you only last week and I didn't provide them.

Dark Fiyon · May 25, 2010, 01:43 PM // 13:43

Quote:

Originally Posted by Mr. G

Are you sure they said you must supply the keys?

Or was it the generic "we're trying to rpove it is you" list of details? I.E Name, address, cards used for purchases, account name, character names and so on...

they always ask for that stuff for any account based support, you don't have to provide your keys if you can provide the rest of the data. I went through the same problem as you only last week and I didn't provide them.

The guy that I am speaking to is saying must, Obviously I am not taking this and am going to nag at them soo miuch they will give me my account back because, If have certainly proven to them that I am the owner, Because how will the hacker know whare I live and what name its registered too and how long I have played it for, I have the leaflet that I tore the card off of but I dont have the card!

Zidane Ortef · May 25, 2010, 08:23 PM // 20:23

I think you should of read that card more carefully.

Quote:

Originally Posted by Access Key Card

This secure Access Key Card Contains your Guild Wars Nightfall access key. Do not throw this card away! Your access key is your proof of ownership, and you will need it to obtain customer support or prove that you own your account.

To use your access key, launch Guild Wars and follow the instructions on the login screen. if you need help, please visit our Knowledge Base at http://support.guildwars.com, where you can view a list of frequently asked questions or submit your question using the Ask a Question tab.

This access key may be applied to only one account.
This access key is non-transferable.

Straight from the one of the key cards sitting snugly right here on my desk in the box for the game.

*Darcy* · May 26, 2010, 02:21 AM // 02:21

Quote:

Originally Posted by Eragon Zarroc

you are suppose to keep your keycodes. pretty sure it says it.

It depends on when and where you purchased your game. My GW Prophecies, purchased in early 2006 in the USA, has the access key printed inside the CD case. No where does it state I must keep the key as proof of ownership. I believe that was started later in the the game's life when hacking became a serious problem.

May 25, 2010, 12:48 PM // 12:48	#1
Dark Fiyon Ascalonian Squire Join Date: May 2010 Guild: Mortals Of Omniscient Night Profession: A/Mo	Key Cards and HoM!?!? A week ago my account was hacked. I was'nt that bothered as I had put all my Elite armour and Rare Minipet's in my HoM. I e-mailed NCsoft to re-activate my account a week ago(It automatically gets blocked once you get hacked for safety reasons), I got a fresponce today saying they wont unblock unless they have the key cards(which I lost). But on no-whare does it say on the small leaflet that comes with the card that I should keep the card for future referance. This is completely unfair, Since I gave them everything from my password to my username, to my address that the game was registered to and how old my account was. Although completely disapointed I will never get my account back. I will have to live with it. My question is: In GW2 you are going to be able to transfer your HoM over from GW1, Will I be able to do this using me GW account details(Even though its blocked for security reasons), or do I need to have to type in the 25-digit key cards (Which I lost)?? Thanks in advance

May 25, 2010, 12:56 PM // 12:56	#2
Eragon Zarroc Atra estern?? ono thelduin Join Date: Jan 2008 Location: Madness Incarnate Guild: [Duo] Profession: W/P	you are suppose to keep your keycodes. pretty sure it says it. if you have your account linked to an NC-Soft master account and that account doesn't have the same info as your guildwars account and wasn't hacked, you may be able to access your HoM in gw2. gw2 will link to gw1 through your nc-soft master account. at least i think that is what the speculation is

May 25, 2010, 01:28 PM // 13:28	#3
Mr. G Desert Nomad Join Date: Jul 2006 Location: S. Wales Profession: Mo/Me	Are you sure they said you must supply the keys? Or was it the generic "we're trying to rpove it is you" list of details? I.E Name, address, cards used for purchases, account name, character names and so on... they always ask for that stuff for any account based support, you don't have to provide your keys if you can provide the rest of the data. I went through the same problem as you only last week and I didn't provide them.